Otay Ranch Town Center FAQs
GENERAL INFORMATION
Otay Ranch Town Center’s hours are Monday–Thursday from 11AM–8PM, Friday–Saturday from 11AM–9PM, and Sun from 11AM–6PM.
Otay Ranch Town Center’s phone number is 619.656.1393.
Otay Ranch Town Center’s address is 2015 Birch Road, Chula Vista, CA 91915.
The exit you take to get to Otay Ranch Town Center is Olympic Parkway or Birch Road.
The nearest city to Otay Ranch Town Center is San Diego, which is 20 miles away.
Yes, Otay Ranch Town Center supports mall walkers, as it is an outdoor open center.
You can find job openings for Otay Ranch Town Center at https://www.otayranchtowncenter.com/en/jobs/.
Yes, pets are allowed at Otay Ranch Town Center.
Yes, backpacks are allowed at Otay Ranch Town Center.
The smoking policy at Otay Ranch Town Center is dictated by California laws. Smoking is prohibited within 25 feet of all building entrances.
No, scavenger hunts are not allowed at Otay Ranch Town Center.
No, Otay Ranch Town Center does not have information about area hotels and the surrounding area.
No, Otay Ranch Town Center does not have information about local attractions.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Otay Ranch Town Center are located on the first floor, near security.
The family restrooms at Otay Ranch Town Center are located on the first floor, near security.
The Baby Care lounges at Otay Ranch Town Center are located on the first floor, near security.
No, there is not a place dedicated to nursing at Otay Ranch Town Center.
The general seating areas at Otay Ranch Town Center are at the food pavilion with benches and soft seating throughout the center.
SERVICES
Yes, there is a Splash Pad where children are welcome to play at Otay Ranch Town Center.
Yes, there are children’s activities at Otay Ranch Town Center including our popper fountain, splash pad, kiddie rides, and chess set.
Yes, there are designated drop off or pick up locations for rideshare at Otay Ranch Town Center at the splash pad fountain.
Yes, there is a movie theater at Otay Ranch Town Center; amc can be found at https://www.amctheatres.com/movie-theatres/san-diego/amc-otay-ranch-12.
Yes, there is a farmers market at Otay Ranch Town Center every Tuesday from 4pm-8pm.
Yes, there is a dog park at Otay Ranch Town Center located near Macys and Otay Pet Vet, Planet fitness.
No, there is not a carousel at Otay Ranch Town Center.
No, there are not electric scooters at Otay Ranch Town Center.
No, there are not massage chairs at Otay Ranch Town Center.
No, gift wrapping services are not available at Otay Ranch Town Center.
The lawn at Otay Ranch Town Center is located at the Splash pad and by Restaurant Row.
Yes, curbside pickup is available at Otay Ranch Town Center as individual tenants may offer this, but it is not guaranteed for all tenants.
Transportation schedules at Otay Ranch Town Center are located at the bus stop adjacent to property.
No, there are no shuttle services available at Otay Ranch Town Center.
No, Otay Ranch Town Center does not offer jump starts.
The lost vehicle protocol at Otay Ranch Town Center is to contact security at 619.397.4300.
The towing protocol at Otay Ranch Town Center is handled on a case by case basis.
No, Otay Ranch Town Center does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Otay Ranch Town Center.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Otay Ranch Town Center at the food pavilion and throughout the center.
No, Otay Ranch Town Center does not have options for group dining.
PARKING & VALET
A majority of the parking lot at Otay Ranch Town Center remains free to shoppers, with a small portion designated as Preferred Paid Parking. Preferred Paid Parking is managed through Premium Parking. For information on parking rates, please visit www.premiumparking.com. Preferred paid parking is enforced 24 hours a day, seven days a week. Purchase a Preferred Paid Parking space at Otay Ranch Town Center today and 10% of Otay Ranch Town Center’s net proceeds from your parking payment (excludes taxes, platform fees, and fees retained by the parking operator) will be donated to Emilio Nares Foundation on behalf of Otay Ranch Town Center. For a limited time only. Parking purchases are not tax deductible. To contact or learn more about Emilio Nares Foundation and its charitable purposes, visit https://enfhope.org/.
If you have any questions regarding paid parking at Otay Ranch Town Center, Premium Parking offers 24/7 Customer Support for Star Spaces®. Please call 1-844-236-2011 and a US-based agents will be happy to assist. The Mall Management Office is unable to provide technical support; you must contact the parking operator directly for assistance.
Yes, there is local parking.
No, valet parking is not available at Otay Ranch Town Center.
Yes, there are electric car charging stations in the Otay Ranch Town Center parking lots near the food pavilion, near AMC Theatres, and near Macy’s.
No, there is not preferred family parking at Otay Ranch Town Center.
SECURITY
You can contact mall security at Otay Ranch Town Center by calling 619.397.4300; the security office is located on the first floor near the women’s restroom.
The lost and found at Otay Ranch Town Center is at the security office in building 500.
Yes, Otay Ranch Town Center offers safety escorts; please contact Security at 619.397.4300.
Yes, Otay Ranch Town Center offers police assistance; please contact Security at 619.397.4300.
Yes, Otay Ranch Town Center offers medical assistance for general first aid and in emergency situations.
AMENITIES
Yes, wheelchairs are available to rent at Otay Ranch Town Center from security at no cost.
No, strollers and/or double strollers are not available to rent at Otay Ranch Town Center.
There are no elevators at Otay Ranch Town Center.
No, charging stations are not available at Otay Ranch Town Center.
There are no ATMs at Otay Ranch Town Center.
No, there is FedEx, UPS, or USPS drop off at Otay Ranch Town Center.
Yes, there are bike racks at Otay Ranch Town Center located above the security Office in building 500.
MALL FEEDBACK
Otay Ranch Town Center’s mall management office is on the upper level, above the security office.
You can submit feedback about Otay Ranch Town Center to otayranchadmin@ggp.com.